Privacy Policy
Effective Date: 16/10/2024
At Firemaker, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our website.
Information We Collect
We may collect the following types of personal information from you when you visit our website or interact with us:
Personal Information: Name, email address, postal address, telephone number, and any other information you provide to us voluntarily, such as when you sign up for our newsletter or make a purchase.
Payment Information: When you make a purchase, we collect payment details such as credit card information, which is securely processed by third-party payment processors.
Automatically Collected Information: We may collect certain information automatically, such as your IP address, browser type, device type, and browsing activity on our site through cookies and similar tracking technologies.
How We Use Your Information
We use the personal information you provide for the following purposes:
To Process Orders: To fulfil your purchase orders, deliver products, and provide customer support.
Communication: To send you updates about your order, respond to enquiries, and send newsletters or promotional materials (with your consent).
Improve Our Website: To analyse website performance and improve the user experience, including optimising content and site functionality.
Legal Obligations: To comply with legal obligations, such as tax reporting and fraud prevention.
How We Share Your Information
We may share your personal information in the following situations:
Service Providers: We may share your information with third-party vendors who help us operate the website, process payments, deliver orders, or provide marketing services.
Legal Requirements: We may disclose your information if required to do so by law or in response to a legal process, such as a court order or subpoena.
Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred as part of the transaction.
Your Choices and Rights
You have the following rights regarding your personal information:
Access and Correction: You can request access to the personal information we hold about you and request corrections if the information is inaccurate.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us directly.
Data Deletion: You can request that we delete your personal information, subject to legal obligations we may have to retain certain data.
Cookies: You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, collect data about site usage, and improve our services. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with the revised effective date. We encourage you to review this page periodically for the latest information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Firemaker
Email: info@firemaker.co.uk
Telephone: 01387 733216
Address: Firemaker, Grey Lads, Larriston Farm, Newcastleton, Roxburghshire, TD9 0S
